Privacy Policy

Last Updated:

Introduction

Serenecandleglow is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at serenecandleglow.world or interact with our stationery and craft store services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Fill out contact forms on our website
Subscribe to our newsletters or communications
Make inquiries about our stationery and craft products
Visit our store and provide information for purchases

This information may include your name, email address, phone number, mailing address, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We use this information to improve our website functionality and user experience.

How We Use Your Information

We use the information we collect for the following purposes related to our stationery and craft store operations:

To respond to your inquiries and provide customer service
To process and fulfill your product orders and requests
To send you information about our stationery collections and special offers
To improve our website, products, and services
To communicate with you about your orders or account
To comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our website and conducting our business
When required by law or to respond to legal processes
To protect our rights, property, or safety, or that of our customers
With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you have the following rights:

The right to access your personal information
The right to correct inaccurate or incomplete information
The right to request deletion of your personal information
The right to object to or restrict processing of your data
The right to data portability
The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Serenecandleglow
4-6 Denbigh Mews, Pimlico
London SW1V 2HQ
United Kingdom
Phone: +44 20 3514 1281
Email: admin@serenecandleglow.world

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