Frequently Asked Questions

Find answers to common questions about our products, services, and policies

General Questions

At serenecandleglow, we carefully curate every item in our collection. We work directly with artisan makers and premium brands worldwide to bring you a unique selection of stationery and craft supplies. Our team consists of passionate stationery enthusiasts who personally test and approve each product before it reaches our shelves.
Our store is located at 4-6 Denbigh Mews, Pimlico, London SW1V 2HQ, United Kingdom. We're easily accessible by public transport and welcome visitors Monday through Saturday from 9:00 AM to 6:00 PM, and Sundays from 10:00 AM to 4:00 PM.
While we showcase our products on serenecandleglow.world, we encourage customers to contact us directly for purchases. This allows us to provide personalized service, answer specific questions about products, and ensure you receive exactly what you need for your creative projects.
Absolutely! We encourage customers to visit our London location to experience our products firsthand. You can touch the paper quality, test writing instruments, and get expert advice from our knowledgeable staff. No appointment necessary during regular business hours.

Products & Quality

Our collection includes fine writing instruments, premium papers and notebooks, art supplies, craft materials, decorative elements, organizational tools, and specialty items. We focus on quality over quantity, ensuring each product meets our high standards for craftsmanship and functionality.
Yes, we cater to both professional artists and hobbyists. Many of our products are professional-grade materials used by designers, illustrators, calligraphers, and other creative professionals. Our staff can help you select the right tools for your specific needs and skill level.
Environmental responsibility is important to us. We offer a dedicated Natural & Organic collection featuring recycled papers, plant-based inks, and sustainably sourced materials. We're continuously expanding our eco-friendly options and working with suppliers who share our commitment to sustainability.
Yes! Our team loves helping customers find suitable materials for their creative projects. Whether you're planning a wedding invitation suite, starting a new art technique, or organizing your workspace, we can provide expert recommendations tailored to your specific needs and budget.

Shipping & Delivery

Yes, we ship to addresses across the United Kingdom. Shipping times and costs vary depending on your location and the size of your order. Contact us for specific shipping information for your area.
Standard delivery within London typically takes 1-2 business days. For other UK locations, delivery usually takes 3-5 business days. We also offer express shipping options for urgent orders. All orders are carefully packaged to help ensure your items arrive in good condition.
We don't have a minimum order requirement. Whether you need a single specialty pen or a complete craft supply collection, we're happy to process and ship your order. Shipping costs are calculated based on order size and destination.

Returns & Exchanges

We want you to be completely satisfied with your purchase. Items can be returned within 30 days of purchase in their original, unused condition with all packaging intact. Please review our complete Return Policy for detailed information about the return process and any exceptions.
Yes, we accept exchanges for different sizes, colors, or alternative products of equal or greater value. Contact us within 30 days of purchase to arrange an exchange. We'll work with you to ensure you get exactly what you need.
While we take great care in packaging, occasionally damage can occur during shipping. If you receive a damaged item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no additional cost to you.

Contact & Support

You can reach us by phone at +44 20 3514 1281 during business hours, or send us an email anytime. We also welcome walk-in visits to our London store where our team can assist you in person. Visit our Contact page for all available contact methods.
We periodically host workshops and demonstrations featuring various stationery and craft techniques. These events are announced through our store and to customers who have expressed interest. Contact us to learn about upcoming events or to suggest workshop topics you'd like to see.
Yes, we're happy to accommodate special orders when possible. If you're looking for a specific product, brand, or quantity that we don't currently stock, let us know. We'll do our best to source it for you through our network of suppliers and artisan partners.

Still Have Questions?

Can't find the answer you're looking for? Our team at Serenecandleglow is here to help.

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